“Quality in a product or service is not what the supplier/agent puts in. It is what the customer gets out and is willing to pay for……customers pay only for what is of use tho them and gives them value. Nothing else constitutes quality” – Peter Drucker
If you see the outcome of everything you do or provide in your business career as dollars or financial reward, you will not grow very far up the ladder of success. But if you focus on SERVICE – the $$$$ will flow to you and your success in whatever endeavor you are participating in will be inevitable. Success comes in 3 tiers – 1) the Average – which is good service, basic competence and trying to be all things to all people because one needs the money. 2) Top Producers – Meets the customers needs, really good service, target marketing, special expertise and strong confidence! BUT you want to strive for #3. 3) The Best in the Business – Surprise and WOWs the customer – Outstanding Service – Creates Exceptional Value – Pin Pointed Target Markets – Unique Abilities that Benefit their clients/customers!
The Best in the Business are exceptional Time Mangers and have designed their life towards their Goals.